PRIVACY POLICY

As of March 02, 2026

AEON ENERGY LTD (“we”, “us”, “our”) operates the E-OS Home mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, transfer, and protect your personal data when you use the App, and it applies to all users who create accounts, log in, and interact with the service.

  1. Personal Data We Collect

1.1 Account & Profile Data
When you create an account or log in, we collect:

  • Email address
  • Password (encrypted)
  • Time zone
  • Tariff category (e.g., domestic, residential)

1.2 IoT and Technical Usage Data
Your ESP32-based energy logger sends technical data via MQTT to our cloud for processing, including:

  • Energy measurements (voltage, current, power, energy consumption)
  • Device ID and timestamps
  • Connection metadata (protocol details, client identifiers)

1.3 App Usage & Device Information
We may collect:

  • IP address
  • Device type and operating system
  • App usage logs and interaction data

Personal data means any information that identifies you or could reasonably be used to identify you directly or indirectly.

  1. How We Use Your Information

We use your data to:

  • Provide and operate the App features you request
  • Display real-time and historical energy usage dashboards
  • Calculate and present cost based on tariff selection
  • Authenticate your access securely
  • Improve and enhance user experience
  • Respond to support inquiries and troubleshoot issues

We only collect personal data that is reasonably necessary to provide the App services.

  1. Legal Basis for Processing

We process your personal data:

  • To fulfil our contract with you (delivering the App services)
  • To comply with legal obligations (regulatory & security requirements)
  • With your consent where required by applicable law

Where we rely on consent, you have the right to withdraw that consent at any time by contacting us at the details below. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

  1. Data Sharing & Disclosure

We do not sell or rent your personal data to third parties.

We may share your personal data with:

  • Service Providers who help us run our cloud infrastructure and services (e.g., MQTT brokers, ThingsBoard servers)
  • Legal authorities, if required by law or to protect rights and safety

Any service provider acting on our behalf must adhere to privacy standards at least as protective as outlined here.

  1. Data Retention

We retain your personal data “only as long as necessary” to:

  • Provide the App features
  • Comply with legal requirements
  • Resolve disputes and enforce policies

Data retention periods are reviewed periodically and are designed to minimise unnecessary storage.

  1. Security

We use technical, administrative, and organizational measures to protect your data, including:

  • Encryption of credentials and communication channels
  • Secure authentication controls

However, no system is perfectly secure, and absolute security cannot be guaranteed.

  1. Your Privacy Rights

Under applicable laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your data
  • Restrict or object to processing
  • Request data portability

To exercise your rights, contact us at the details below.

  1. Children’s Privacy

The App is intended for adults and users aged 18 or over. If we learn that a child’s personal data has been collected without appropriate authorization, we will take steps to delete it.

  1. Changes to This Privacy Policy

We may update this policy from time to time. We will post the revised policy on this page with a new effective date. Continued use of the App signifies acceptance of the updated policy.

  1. Contact Us

AEON ENERGY LTD
Email: [email protected]
Website: https://aeon-energy.com